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Here’s a story that I think every shop owner, PDR technician and shop technicians can appreciate. If this hasn’t happened to you, be warned, it very well could.
A shop owner shared this alarming story and it will hopefully serve as a wakeup call for all technicians. This is why, we here at Paintless Dent Academy Training Institute, work exhaustively to give you the latest news, even if it doesn’t apply directly to fixing a dent. Your continued quest for knowledge is paramount in your success. Here’s why:
The repair technicians at this particular shop, repaired a very high-end vehicle. This vehicle was equipped with electronic safety systems and lane departure warnings that the technicians were not aware of. After completing the repairs, the technicians took it for a test drive and noticed an unfamiliar vibration in the steering system. Many hours were spent trying to figure out what they messed up before the customer came back to claim their vehicle. They ended up taking a trip to the dealership seeking their help in the matter.
As it turned out, there was no problem to be found, the vehicle’s steering wheel was designed to vibrate to alert drivers of unintentional lane departure. These technicians and the shop owner chased down a nonexistent problem because not one of them knew about the technology.
So take a moment to reflect on this story, these technicians had inadequate knowledge of its systems and therefore wasted time and money resulting in a loss towards the shops bottom line. These type of mistakes will happen over and over again with so many new and interconnected safety components on modern vehicles. These changes are happening to both the electronic and structural developments and serious mistakes can be made due to inadequate levels of knowledge and training.