Shop leaders should work to motivate technicians on educational value, and instill a more positive outlook. They can do that by explaining why training is

  Sometimes, shop owners during the interview, misunderstand the potential technician’s capabilities or the technician lies about what they really know. This happens across any

Lack of proper knowledge and education is a problem that has plagued the industry for years. Now, with the complexity of new cars, it has

Here’s a story that I think every shop owner, PDR technician and shop technicians can appreciate. If this hasn’t happened to you, be warned, it